To cater the needs of all customers, we offer the following delivery options at checkout so you can choose one which best suits your requirements. Please note: OPPO Shop offers delivery only within Ireland. Any orders that are placed from outside of Ireland will be subject to being cancelled.
Delivery Options
1. Delivery Windows
All orders should be delivered in the expected delivery window as specified on the delivery option and as selected during checkout process.
While we endeavour to deliver all orders within the selected delivery window, if the order is delivered outside the expected delivery window, provided the delivery address and contact details were correct, we will issue a full refund on the delivery charges.
If the delivery address is incomplete / incorrect, or there is a failed delivery attempt, we may not be able to refund the delivery charges.
2. Order status
2.1 Processing
i. The order has been sent to our warehouse for fulfilment. Your order will be dispatched within 2 working days of receiving cleared payment.
2.2 Shipped
i. The order has been dispatched. The delivery tracking number is provided in the Order Tracking email, where you can obtain up to date information on the consignment of the courier website.
ii. If you have not received delivery within 5 days of placing your order, please contact us on Mon-Fri, 9:00am- 6:00pm, excluding bank holidays.
iii. If you do not contact us within 10 days of placing your order, it may be too late for us to help you, as couriers usually allow 7 days for any delivery disputes.
Returns
We trust that you will be satisfied with your purchase from the OPPO Shop. However, if you are not happy for any reason, you may be able to return the goods under following circumstances.
1. Cooling-off period
If you change your mind, you can return the goods at your expense via Insured (to cover the cost of the goods) & Signed for service within 14 calendar days and we will issue full refund. Free return shipping will be given if there is any fault in the product.
Please note that returns due to change of mind (e.g. remorse purchases) are accepted back within 14 calendar days of when you received the item. In addition, remorse purchases have to be returned to us in original condition in original packaging with all internal packaging, contents and documentation. Alternatively, a restocking charge will be applied.
If you cancel your purchase agreement, we will grant a refund within 14 days of receiving your cancellation request. The refund can be delayed if we have not received the goods or evidence that you have returned the purchase.
The refund will include the shipping charges you paid — if any — when you made the purchase.
2. Goods damaged in transit
If any goods that you received are damaged or otherwise in a state of physical impairment, we must be contacted immediately via email at [email protected]. We will not be in position to accept any Liability for Damaged goods if reported after 2 days of delivery, simply because couriers will not entertain such requests. If the timeline specified falls on a non-working day, you must ensure that issue is reported on the next working day.
Also, if the items are visibly damaged on receipt, please either refuse delivery or sign the driver’s delivery note accordingly. Items should be returned in their original packaging, complete with all accessories and documentation. Once received back into our warehouse, we'll issue a replacement or full refund via the original payment method.
3. Faulty Products
3.1 Dead On Arrival products (DOA - Up to 30 Days)
If you feel your item is faulty on arrival, we would advise contacting OPPO technical support to trouble shoot and fix any technical issues before organising a return as most of the technical issues are resolved this way. This is because at times, instruction manuals are poorly written or an item is slightly complicated to use, therefore are deemed to be faulty by the customers incorrectly.
Goods returned with no fault found are subject to a restocking/handling charge, thus by contacting manufacturer support, we can avoid it by confirming the fault and obtaining the return to vendor authorisation or DOA code.
3.2 Item not as described
In the rare event that your item is not as described, please send us an email at [email protected] with the details, and we will organise a free return and a replacement for you.
3.3 Faulty products beyond 30 Days
If your item develops a fault after 30-days DOA period, please contact OPPO to have it fixed under Warranty as listed under Warranty section in Article 4; If a product is defective, you have the statutory right to request that we provide remedies — such as repair, replacement, or a refund during 2 years after you have purchased the product. The following rules apply:
- If a fault appears within 6 months of purchase, it is presumed to have existed at the time of purchase.
- If the fault appears after 6 months of purchase, the consumer may need to prove that the fault was not the result of normal wear and tear or their own misuse.
The remedies for receiving defective products should be offered at no extra cost. We may first offer a repair or replacement item. If we fail to correct the problem after taking this initial step, we may provide a refund. If the defect is minor, it is also allowed to consider a price reduction.
4. Warranty
All our products come with a standard two-year warranty from OPPO, unless otherwise specified on the product page.
If your item has developed any faults that is not caused by physical damage, liquid damage, neglect, misuse, normal wear & tear and it is still within the warranty period covered by OPPO, please simply contact OPPO Warranty support at [email protected] for repairs or exchange.
Should you require assistance, you can email us at [email protected] and we can guide you through the process.
5. Returns process and time
Once we receive your item back at our premises, it may take up to 5 working days to process the return. This could be bit longer during the peak times.
Please email us at [email protected] if you have any questions pertaining your return.
